Shipping policy

Last Updated: 7/31/2024

At Cleveland Loves, we aim to provide you with a smooth and efficient shipping experience for your wood sign purchases. This Shipping Policy outlines the details regarding shipping, including costs, delivery times, and procedures.

1. Shipping Costs:

  • Buyer Responsibility: Shipping costs are the responsibility of the buyer. The cost of shipping will be calculated at checkout based on the shipping method selected and the delivery location.

2. Processing Time:

  • Order Processing: Orders are typically processed within 1-5 business days. Processing time may vary during peak periods or due to customizations.
  • Order Confirmation: You will receive an order confirmation email once your order has been placed. A shipping confirmation email will be sent when your order is on its way.

3. Shipping Methods:

  • Available Carriers: We offer various shipping options through reputable carriers. Shipping methods available will be displayed at checkout.
  • Delivery Times: Estimated delivery times are provided based on the shipping method selected and the destination. Please note that delivery times are estimates and are not guaranteed.

4. Shipping Addresses:

  • Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or issues resulting from incorrect or incomplete addresses.
  • Address Changes: If you need to update your shipping address, please contact us as soon as possible. Address changes cannot be made once an order has been shipped.

5. Tracking Your Order:

  • Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

6. Shipping Issues:

  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us at shop@clevelandloves.com as soon as possible. We will work with the carrier to resolve the issue.
  • Delivery Delays: We are not responsible for delays caused by the carrier or unforeseen circumstances such as weather or natural disasters.

7. International Shipping:

  • Availability: Currently, we only offer shipping within the United States. We do not offer international shipping at this time.

8. Returns and Exchanges:

  • Return Shipping: If you need to return an item, please refer to our Return Policy for information on return shipping procedures.

9. Contact Us:

 

Thank you for shopping with Cleveland Loves. We appreciate your business and are here to assist you with any shipping-related questions.